I have had Vonage phone service since January 2006. I believe at that time, Vonage had been around for a year or so. I remember at the time, I was completely fed up with Comcast (and prior to that AT&T) and their billing. Very overpriced. So I took the plunge and switched. I have never looked back.
On Friday, I had to call Vonage and cancel my business line and fax line. I figured they’d some how screw it up and cancel my main line. I also wasn’t looking forward to speaking to someone who had difficulty speaking and understanding English. I had been dreading this call for a few weeks now. They bill all customers on the 4th of the month, so I knew Sunday was my billing day. So I called.
My plan was to make two phone calls. One to cancel the business phone line and one to cancel my fax line which was attached to my home plan. I wasn’t trusting that the person would not get “confused” during the call and screw it up. I’m so trusting of customer service people. NOT.